25-year-old Mads Warncke works as a booker at pierre.dk Autolakering A/S in Kolding. This means that he is one of the employees who receives and handles the thousands of orders that are continuously received by the pierre.dk call centre. He became part of Denmark’s largest auto painting services group six months ago.
The large, open-plan office on Trianglen in Kolding, which houses the pierre.dk Autolakering A/S call centre, is buzzing with activity. With currently 37 state-of-the-art auto painting centres in Denmark and hundreds of regular customers whose orders are managed via the call centre, the computers and telephones in the auto painting group’s offices are never quiet.
One of the people continuously sitting with his eyes glued to the large computer screens is 25-year-old Mads Warncke who in the past six months has taken up a position as booker.
Read the full version of the story here (in Danish).